Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 726 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
2. 2.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) listening without blame (d) focusing on the problem
3. 3.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
4. 4.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
5. 5.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 4 (d) step 2
6. 6.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) using a calm voice (d) walking off in anger
8. 8.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 4 (d) step 2
9. 9.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
10. 10.Which of these makes a conflict worse? (a) bringing up old fights (b) listening without blame (c) apologising sincerely (d) saying “I feel…”
11. 11.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
12. 12.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
13. 13.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
14. 14.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) using a calm voice (d) spreading gossip
15. 15.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 3 (d) step 1
16. 16.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) walking off in anger (d) listening without blame
18. 18.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) taking sides at once (d) spreading gossip
19. 19.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
20. 20.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
21. 21.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 3 (d) step 1
22. 22.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) take a vote at once (d) ignore them
23. 23.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
24. 24.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) apologising sincerely (d) taking sides at once
25. 25.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
26. 26.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
27. 27.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
28. 28.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
29. 29.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) combine the best parts (d) scrap the project
30. 30.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) shouting back (d) spreading gossip
31. 31.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to find who to blame (d) to pick a winner
32. 32.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
33. 33.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
34. 34.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
36. 36.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 1 (d) step 4
37. 37.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
38. 38.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
39. 39.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 3 (d) step 1
40. 40.Which of these helps solve a conflict? (a) name-calling (b) apologising sincerely (c) shouting back (d) bringing up old fights

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