Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 728 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
2. 2.Which of these makes a conflict worse? (a) bringing up old fights (b) finding a middle way (c) saying “I feel…” (d) listening without blame
3. 3.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
4. 4.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 4 (d) step 2
5. 5.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) shouting back (d) apologising sincerely
6. 6.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3
7. 7.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
8. 8.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
9. 9.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) taking sides at once (d) bringing up old fights
10. 10.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
11. 11.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
12. 12.Which of these helps solve a conflict? (a) shouting back (b) finding a middle way (c) spreading gossip (d) bringing up old fights
13. 13.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
14. 14.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
15. 15.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
16. 16.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
17. 17.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) walking off in anger (d) using a calm voice
18. 18.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) walking off in anger (d) saying “I feel…”
19. 19.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) focusing on the problem (d) bringing up old fights
20. 20.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 4 (d) step 1
21. 21.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
22. 22.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
23. 23.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
24. 24.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) spreading gossip (d) shouting back
25. 25.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
26. 26.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) apologising sincerely (d) using a calm voice
27. 27.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
28. 28.Which of these helps solve a conflict? (a) spreading gossip (b) apologising sincerely (c) name-calling (d) walking off in anger
29. 29.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
30. 30.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
31. 31.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) finding a middle way (d) shouting back
32. 32.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
33. 33.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
34. 34.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 1 (d) step 2
35. 35.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
36. 36.Which of these makes a conflict worse? (a) finding a middle way (b) name-calling (c) saying “I feel…” (d) using a calm voice
37. 37.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
38. 38.True or false: “name-calling” helps solve a conflict. (a) True (b) False
39. 39.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
40. 40.True or false: “shouting back” helps solve a conflict. (a) False (b) True

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