Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 73 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 2 (d) step 1
2. 2.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 3 (d) step 2
3. 3.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
4. 4.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 2 (c) step 1 (d) step 3
5. 5.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
6. 6.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) bringing up old fights (d) saying “I feel…”
7. 7.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) using a calm voice (d) spreading gossip
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
9. 9.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) saying “I feel…” (d) bringing up old fights
10. 10.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
11. 11.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
12. 12.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) walking off in anger (d) using a calm voice
13. 13.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
14. 14.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
15. 15.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 1 (d) step 2
16. 16.Which of these helps solve a conflict? (a) walking off in anger (b) using a calm voice (c) taking sides at once (d) shouting back
17. 17.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
18. 18.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
19. 19.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) finding a middle way (d) name-calling
20. 20.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
21. 21.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) spreading gossip (d) apologising sincerely
22. 22.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) focusing on the problem (d) shouting back
23. 23.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
24. 24.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) saying “I feel…” (d) finding a middle way
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
26. 26.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
27. 27.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
28. 28.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
29. 29.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
30. 30.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
31. 31.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
32. 32.Which of these makes a conflict worse? (a) saying “I feel…” (b) walking off in anger (c) using a calm voice (d) finding a middle way
33. 33.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 2 (d) step 3
34. 34.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
35. 35.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
36. 36.True or false: “name-calling” makes a conflict worse. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) listening without blame (d) using a calm voice
38. 38.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
39. 39.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
40. 40.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 2 (d) step 4

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