Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 74 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 3 (c) step 1 (d) step 4
2. 2.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
3. 3.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
4. 4.Which of these makes a conflict worse? (a) apologising sincerely (b) bringing up old fights (c) focusing on the problem (d) using a calm voice
5. 5.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) saying “I feel…” (d) walking off in anger
6. 6.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
7. 7.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
8. 8.🔍 Which is the odd one out? (a) spreading gossip (b) finding a middle way (c) focusing on the problem (d) using a calm voice
9. 9.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
10. 10.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) scrap the project (d) use the louder one’s
11. 11.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4
12. 12.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) taking sides at once (d) focusing on the problem
13. 13.Which of these makes a conflict worse? (a) using a calm voice (b) name-calling (c) saying “I feel…” (d) apologising sincerely
14. 14.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
15. 15.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) focusing on the problem (d) walking off in anger
16. 16.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
17. 17.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 4 (d) step 3
18. 18.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
19. 19.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) shouting back (d) using a calm voice
20. 20.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
21. 21.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
22. 22.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
23. 23.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
24. 24.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) shouting back (d) using a calm voice
25. 25.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
26. 26.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
27. 27.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
28. 28.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
29. 29.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
30. 30.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
31. 31.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
32. 32.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
33. 33.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
34. 34.True or false: “shouting back” helps solve a conflict. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) shouting back (d) saying “I feel…”
36. 36.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 1 (d) step 3
37. 37.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
38. 38.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
39. 39.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
40. 40.True or false: “name-calling” helps solve a conflict. (a) True (b) False

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