Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 730 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
2. 2.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
3. 3.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
4. 4.True or false: “shouting back” helps solve a conflict. (a) False (b) True
5. 5.Which of these makes a conflict worse? (a) spreading gossip (b) apologising sincerely (c) saying “I feel…” (d) focusing on the problem
6. 6.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) using a calm voice (d) taking sides at once
7. 7.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 4 (d) step 3
8. 8.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
9. 9.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) taking sides at once (d) listening without blame
10. 10.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) finding a middle way (d) bringing up old fights
11. 11.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
12. 12.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
13. 13.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
14. 14.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) name-calling (d) saying “I feel…”
15. 15.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) walking off in anger (d) apologising sincerely
16. 16.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 1 (d) step 2
17. 17.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
18. 18.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
19. 19.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
20. 20.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) saying “I feel…” (d) walking off in anger
21. 21.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
22. 22.True or false: “name-calling” helps solve a conflict. (a) False (b) True
23. 23.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
24. 24.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
25. 25.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
26. 26.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
27. 27.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
28. 28.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) name-calling (d) saying “I feel…”
29. 29.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
30. 30.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) spreading gossip (d) saying “I feel…”
31. 31.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) focusing on the problem (d) shouting back
32. 32.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
33. 33.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
34. 34.🔍 Which is the odd one out? (a) bringing up old fights (b) finding a middle way (c) focusing on the problem (d) apologising sincerely
35. 35.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 1 (d) step 3
36. 36.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
37. 37.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
38. 38.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
39. 39.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
40. 40.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 2 (d) step 3

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