Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 731 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) ignore them (d) pick a winner fast
2. 2.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) walking off in anger (d) finding a middle way
3. 3.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 4 (d) step 2
4. 4.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) name-calling (d) using a calm voice
5. 5.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 1 (d) step 2
6. 6.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 3 (d) step 1
7. 7.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
8. 8.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
9. 9.Which of these helps solve a conflict? (a) bringing up old fights (b) apologising sincerely (c) spreading gossip (d) walking off in anger
10. 10.Which of these makes a conflict worse? (a) spreading gossip (b) saying “I feel…” (c) finding a middle way (d) using a calm voice
11. 11.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
12. 12.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
13. 13.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
14. 14.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
15. 15.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
16. 16.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
17. 17.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
18. 18.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) scrap the project (d) the leader picks alone
19. 19.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
20. 20.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
21. 21.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
22. 22.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
23. 23.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
24. 24.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
25. 25.Which of these helps solve a conflict? (a) saying “I feel…” (b) walking off in anger (c) shouting back (d) spreading gossip
26. 26.Which of these makes a conflict worse? (a) saying “I feel…” (b) shouting back (c) listening without blame (d) using a calm voice
27. 27.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
28. 28.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) apologising sincerely (d) bringing up old fights
29. 29.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) saying “I feel…” (d) spreading gossip
30. 30.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
31. 31.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) focusing on the problem (d) name-calling
32. 32.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
33. 33.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
34. 34.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 1 (d) step 2
35. 35.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
36. 36.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
37. 37.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) spreading gossip (d) finding a middle way
39. 39.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
40. 40.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides

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