Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 732 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
2. 2.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
3. 3.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
4. 4.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
5. 5.Which of these makes a conflict worse? (a) focusing on the problem (b) taking sides at once (c) saying “I feel…” (d) listening without blame
6. 6.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
7. 7.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
8. 8.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
9. 9.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) saying “I feel…” (d) shouting back
10. 10.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
11. 11.Which of these helps solve a conflict? (a) bringing up old fights (b) saying “I feel…” (c) shouting back (d) taking sides at once
12. 12.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
13. 13.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) bringing up old fights (d) finding a middle way
14. 14.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
15. 15.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
16. 16.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 4 (d) step 2
17. 17.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 2 (d) step 3
18. 18.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) spreading gossip (d) listening without blame
19. 19.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) using a calm voice (d) shouting back
20. 20.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
21. 21.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
22. 22.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
23. 23.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) bringing up old fights (d) taking sides at once
24. 24.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 2 (d) step 4
25. 25.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
26. 26.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
27. 27.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to pick a winner (d) to find who to blame
28. 28.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
29. 29.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
30. 30.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) apologising sincerely (d) bringing up old fights
31. 31.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
32. 32.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
33. 33.True or false: “shouting back” makes a conflict worse. (a) False (b) True
34. 34.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
35. 35.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) saying “I feel…” (d) walking off in anger
36. 36.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
37. 37.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
38. 38.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
40. 40.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 2 (d) step 3

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