Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 734 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) focusing on the problem (d) taking sides at once
2. 2.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 1 (d) step 3
3. 3.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) focusing on the problem (d) name-calling
4. 4.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
5. 5.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
6. 6.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
7. 7.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) using a calm voice (d) bringing up old fights
8. 8.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
9. 9.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
10. 10.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) name-calling (d) shouting back
11. 11.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
12. 12.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) apologising sincerely (d) walking off in anger
13. 13.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) using a calm voice (d) taking sides at once
14. 14.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 4 (d) step 1
15. 15.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
16. 16.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
17. 17.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) taking sides at once (d) using a calm voice
18. 18.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) saying “I feel…” (d) shouting back
19. 19.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) finding a middle way (d) name-calling
20. 20.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
21. 21.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
23. 23.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
24. 24.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 1 (d) step 4
25. 25.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
26. 26.Which of these helps solve a conflict? (a) bringing up old fights (b) focusing on the problem (c) shouting back (d) spreading gossip
27. 27.True or false: “shouting back” helps solve a conflict. (a) True (b) False
28. 28.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
29. 29.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
30. 30.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
31. 31.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) spreading gossip (d) using a calm voice
32. 32.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) bringing up old fights (d) focusing on the problem
33. 33.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
34. 34.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
35. 35.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 2 (d) step 4
36. 36.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) shouting back (d) apologising sincerely
37. 37.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
38. 38.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
39. 39.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) saying “I feel…” (d) shouting back
40. 40.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 3 (d) step 4

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