Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 735 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
2. 2.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 3 (d) step 1
3. 3.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
4. 4.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
5. 5.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) finding a middle way (d) taking sides at once
6. 6.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 1 (d) step 2
7. 7.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
8. 8.Which of these makes a conflict worse? (a) apologising sincerely (b) taking sides at once (c) using a calm voice (d) listening without blame
9. 9.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to find who to blame (d) to waste time
10. 10.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
11. 11.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
12. 12.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 3 (d) step 4
13. 13.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) ignore them (d) pick a winner fast
14. 14.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
15. 15.Which of these makes a conflict worse? (a) saying “I feel…” (b) bringing up old fights (c) focusing on the problem (d) apologising sincerely
16. 16.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) taking sides at once (d) saying “I feel…”
17. 17.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) saying “I feel…” (d) shouting back
18. 18.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
19. 19.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) using a calm voice (d) name-calling
20. 20.Which of these helps solve a conflict? (a) name-calling (b) apologising sincerely (c) taking sides at once (d) shouting back
21. 21.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
22. 22.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
23. 23.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
24. 24.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
25. 25.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
26. 26.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) listening without blame (d) name-calling
27. 27.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
28. 28.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
29. 29.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
30. 30.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
31. 31.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
32. 32.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
33. 33.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) walking off in anger (d) bringing up old fights
34. 34.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
35. 35.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
36. 36.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) focusing on the problem (d) taking sides at once
37. 37.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 4 (d) step 3
38. 38.Which of these helps solve a conflict? (a) saying “I feel…” (b) bringing up old fights (c) shouting back (d) spreading gossip
39. 39.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
40. 40.True or false: “shouting back” helps solve a conflict. (a) True (b) False

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