Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 736 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) saying “I feel…” (d) bringing up old fights
2. 2.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
3. 3.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) using a calm voice (d) shouting back
4. 4.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
5. 5.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) shouting back (d) focusing on the problem
6. 6.Which of these makes a conflict worse? (a) saying “I feel…” (b) name-calling (c) finding a middle way (d) focusing on the problem
7. 7.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
8. 8.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 4 (d) step 2
9. 9.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
10. 10.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
11. 11.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) bringing up old fights (d) listening without blame
12. 12.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
13. 13.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
15. 15.Which of these makes a conflict worse? (a) bringing up old fights (b) saying “I feel…” (c) apologising sincerely (d) using a calm voice
16. 16.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
17. 17.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
18. 18.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
19. 19.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
20. 20.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) finding a middle way (d) spreading gossip
22. 22.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) finding a middle way (d) shouting back
23. 23.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 2 (d) step 1
24. 24.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
25. 25.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) finding a middle way (d) taking sides at once
26. 26.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
27. 27.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 2 (d) step 4
28. 28.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) walking off in anger (d) name-calling
29. 29.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
30. 30.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
31. 31.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 2 (d) step 4
32. 32.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
33. 33.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
34. 34.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
35. 35.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) apologising sincerely (d) walking off in anger
36. 36.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
37. 37.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 1 (d) step 3
38. 38.True or false: “shouting back” helps solve a conflict. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
40. 40.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it

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