Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 738 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) shouting back (d) apologising sincerely
2. 2.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) take a vote at once (d) pick a winner fast
4. 4.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
5. 5.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 2 (d) step 1
6. 6.🔍 Which is the odd one out? (a) apologising sincerely (b) spreading gossip (c) listening without blame (d) finding a middle way
7. 7.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
8. 8.Which of these makes a conflict worse? (a) shouting back (b) focusing on the problem (c) listening without blame (d) apologising sincerely
9. 9.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
10. 10.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
11. 11.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
12. 12.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 3 (d) step 2
13. 13.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) bringing up old fights (d) finding a middle way
14. 14.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) shouting back (d) using a calm voice
15. 15.True or false: “shouting back” makes a conflict worse. (a) False (b) True
16. 16.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
17. 17.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) use the louder one’s (d) the leader picks alone
18. 18.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) shouting back (d) saying “I feel…”
19. 19.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
20. 20.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3
21. 21.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
23. 23.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
24. 24.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
25. 25.🔍 Which is the odd one out? (a) bringing up old fights (b) focusing on the problem (c) shouting back (d) spreading gossip
26. 26.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
27. 27.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 3 (d) step 2
28. 28.Which of these helps solve a conflict? (a) taking sides at once (b) listening without blame (c) spreading gossip (d) walking off in anger
29. 29.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 1 (d) step 2
30. 30.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
31. 31.True or false: “name-calling” helps solve a conflict. (a) True (b) False
32. 32.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
34. 34.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
35. 35.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with an agreed plan (d) with silence
36. 36.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) bringing up old fights (d) focusing on the problem
37. 37.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
38. 38.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
39. 39.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
40. 40.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse

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