Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 739 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “name-calling” helps solve a conflict. (a) True (b) False
2. 2.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
3. 3.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) spreading gossip (d) using a calm voice
4. 4.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
5. 5.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 2 (d) step 3
6. 6.True or false: “shouting back” makes a conflict worse. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) saying “I feel…” (d) walking off in anger
8. 8.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
9. 9.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
10. 10.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 2 (d) step 4
11. 11.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
12. 12.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) using a calm voice (d) taking sides at once
13. 13.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) name-calling (d) walking off in anger
14. 14.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
15. 15.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
16. 16.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
17. 17.Which of these helps solve a conflict? (a) focusing on the problem (b) spreading gossip (c) taking sides at once (d) shouting back
18. 18.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
19. 19.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) spreading gossip (d) focusing on the problem
20. 20.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
21. 21.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) name-calling (d) finding a middle way
22. 22.Which of these makes a conflict worse? (a) apologising sincerely (b) shouting back (c) finding a middle way (d) saying “I feel…”
23. 23.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
24. 24.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
25. 25.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 2 (c) step 3 (d) step 1
26. 26.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) finding a middle way (d) taking sides at once
27. 27.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 1 (d) step 3
28. 28.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) saying “I feel…” (d) name-calling
29. 29.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) finding a middle way (d) using a calm voice
30. 30.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
31. 31.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
32. 32.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
33. 33.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 4 (d) step 3
34. 34.Which of these makes a conflict worse? (a) walking off in anger (b) listening without blame (c) focusing on the problem (d) saying “I feel…”
35. 35.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
36. 36.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
38. 38.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) spreading gossip (d) apologising sincerely
39. 39.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
40. 40.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 1 (d) step 2

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