Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 740 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) focusing on the problem (b) taking sides at once (c) apologising sincerely (d) finding a middle way
2. 2.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 4 (d) step 3
3. 3.Which of these helps solve a conflict? (a) using a calm voice (b) name-calling (c) spreading gossip (d) shouting back
4. 4.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
5. 5.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 3 (d) step 4
6. 6.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
7. 7.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
8. 8.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
9. 9.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
10. 10.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
11. 11.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) bringing up old fights (d) using a calm voice
12. 12.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
13. 13.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
14. 14.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
15. 15.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
16. 16.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
17. 17.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
18. 18.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
19. 19.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 3 (d) step 4
20. 20.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) focusing on the problem (d) taking sides at once
21. 21.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
22. 22.True or false: “shouting back” helps solve a conflict. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) saying “I feel…” (d) listening without blame
24. 24.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 2 (d) step 3
25. 25.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
26. 26.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
27. 27.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
28. 28.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 1 (d) step 4
29. 29.Which of these makes a conflict worse? (a) saying “I feel…” (b) walking off in anger (c) apologising sincerely (d) focusing on the problem
30. 30.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
31. 31.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
32. 32.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes
33. 33.Which of these makes a conflict worse? (a) apologising sincerely (b) spreading gossip (c) listening without blame (d) saying “I feel…”
34. 34.True or false: “name-calling” helps solve a conflict. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) spreading gossip (d) listening without blame
36. 36.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
37. 37.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “You are always wrong.”
38. 38.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) saying “I feel…” (d) spreading gossip
39. 39.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
40. 40.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it

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