Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 75 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
2. 2.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
3. 3.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 2 (d) step 4
4. 4.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) spreading gossip (d) saying “I feel…”
5. 5.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) listening without blame (d) name-calling
6. 6.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) spreading gossip (d) listening without blame
7. 7.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
8. 8.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
9. 9.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) bringing up old fights (b) apologising sincerely (c) spreading gossip (d) taking sides at once
11. 11.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) listening without blame (d) bringing up old fights
12. 12.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
13. 13.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
14. 14.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) shouting back (d) saying “I feel…”
15. 15.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) saying “I feel…” (d) focusing on the problem
16. 16.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
17. 17.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) apologising sincerely (d) listening without blame
18. 18.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) shouting back (d) name-calling
19. 19.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
20. 20.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
21. 21.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
22. 22.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) use the louder one’s (d) scrap the project
23. 23.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) taking sides at once (d) focusing on the problem
24. 24.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) taking sides at once (d) finding a middle way
25. 25.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 3 (c) step 1 (d) step 4
26. 26.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
27. 27.Which of these makes a conflict worse? (a) using a calm voice (b) shouting back (c) focusing on the problem (d) listening without blame
28. 28.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
29. 29.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
30. 30.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
31. 31.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 1 (d) step 4
32. 32.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) saying “I feel…” (d) taking sides at once
33. 33.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
34. 34.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) ignore them (d) take a vote at once
35. 35.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
36. 36.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) taking sides at once (d) finding a middle way
37. 37.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
38. 38.Which of these helps solve a conflict? (a) focusing on the problem (b) taking sides at once (c) spreading gossip (d) bringing up old fights
39. 39.Which of these helps solve a conflict? (a) name-calling (b) using a calm voice (c) bringing up old fights (d) spreading gossip
40. 40.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4

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