Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 741 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
2. 2.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
3. 3.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) taking sides at once (d) bringing up old fights
4. 4.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
5. 5.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
6. 6.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
7. 7.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 4 (d) step 2
8. 8.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
9. 9.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 4 (d) step 2
10. 10.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
11. 11.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
12. 12.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
13. 13.🔍 Which is the odd one out? (a) finding a middle way (b) bringing up old fights (c) saying “I feel…” (d) using a calm voice
14. 14.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
15. 15.🔍 Which is the odd one out? (a) using a calm voice (b) name-calling (c) listening without blame (d) saying “I feel…”
16. 16.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
17. 17.Which of these makes a conflict worse? (a) bringing up old fights (b) using a calm voice (c) apologising sincerely (d) saying “I feel…”
18. 18.Which of these makes a conflict worse? (a) apologising sincerely (b) name-calling (c) using a calm voice (d) saying “I feel…”
19. 19.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
21. 21.Which of these helps solve a conflict? (a) shouting back (b) finding a middle way (c) taking sides at once (d) bringing up old fights
22. 22.Which of these helps solve a conflict? (a) listening without blame (b) taking sides at once (c) spreading gossip (d) shouting back
23. 23.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 4 (d) step 3
24. 24.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
25. 25.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to waste time (d) to find who to blame
26. 26.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) bringing up old fights (d) using a calm voice
27. 27.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
28. 28.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
29. 29.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
30. 30.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
31. 31.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
32. 32.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) bringing up old fights (d) shouting back
33. 33.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) saying “I feel…” (d) shouting back
34. 34.Which of these makes a conflict worse? (a) focusing on the problem (b) walking off in anger (c) listening without blame (d) using a calm voice
35. 35.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
36. 36.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
37. 37.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 3 (d) step 2
38. 38.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) focusing on the problem (d) shouting back
39. 39.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
40. 40.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) shouting back (d) saying “I feel…”

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