Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 744 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
2. 2.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
3. 3.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) the leader picks alone (d) scrap the project
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
5. 5.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
6. 6.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
7. 7.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) listening without blame (d) bringing up old fights
8. 8.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
9. 9.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
10. 10.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to pick a winner (d) to find who to blame
11. 11.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
12. 12.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
13. 13.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 1 (d) step 4
14. 14.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) focusing on the problem (d) listening without blame
15. 15.🔍 Which is the odd one out? (a) using a calm voice (b) spreading gossip (c) name-calling (d) shouting back
16. 16.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 1 (d) step 2
17. 17.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
18. 18.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
19. 19.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 2 (d) step 1
20. 20.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) shouting back (d) focusing on the problem
21. 21.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
22. 22.Which of these helps solve a conflict? (a) spreading gossip (b) focusing on the problem (c) taking sides at once (d) shouting back
23. 23.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 2 (d) step 3
24. 24.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) spreading gossip (d) saying “I feel…”
25. 25.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
26. 26.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
27. 27.True or false: “shouting back” helps solve a conflict. (a) False (b) True
28. 28.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 3 (d) step 1
29. 29.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
30. 30.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) saying “I feel…” (d) using a calm voice
31. 31.True or false: “shouting back” makes a conflict worse. (a) False (b) True
32. 32.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 3 (d) step 4
33. 33.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
34. 34.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
35. 35.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
36. 36.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 1 (d) step 2
37. 37.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
38. 38.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
39. 39.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) walking off in anger (d) name-calling
40. 40.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options

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