Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 746 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) saying “I feel…” (d) walking off in anger
2. 2.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 1 (d) step 2
3. 3.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
4. 4.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
5. 5.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 3 (d) step 2
6. 6.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
7. 7.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
8. 8.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) apologising sincerely (d) focusing on the problem
9. 9.Which of these helps solve a conflict? (a) finding a middle way (b) walking off in anger (c) taking sides at once (d) shouting back
10. 10.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) listening without blame (d) bringing up old fights
11. 11.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
12. 12.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
13. 13.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
14. 14.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) shouting back (d) listening without blame
15. 15.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
16. 16.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
17. 17.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) shouting back (d) finding a middle way
18. 18.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) focusing on the problem (d) finding a middle way
19. 19.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) focusing on the problem (d) listening without blame
20. 20.True or false: “shouting back” helps solve a conflict. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) saying “I feel…” (d) spreading gossip
22. 22.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) the leader picks alone (d) use the louder one’s
23. 23.Which of these makes a conflict worse? (a) bringing up old fights (b) listening without blame (c) saying “I feel…” (d) apologising sincerely
24. 24.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
26. 26.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
27. 27.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
28. 28.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
29. 29.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
30. 30.Which of these makes a conflict worse? (a) name-calling (b) using a calm voice (c) apologising sincerely (d) finding a middle way
31. 31.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
32. 32.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
33. 33.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
34. 34.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
35. 35.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
36. 36.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
37. 37.🔍 Which is the odd one out? (a) focusing on the problem (b) spreading gossip (c) shouting back (d) walking off in anger
38. 38.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) walking off in anger (d) focusing on the problem
39. 39.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
40. 40.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 3 (d) step 2

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