Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 747 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) apologising sincerely (d) walking off in anger
3. 3.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) shouting back (d) listening without blame
4. 4.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
5. 5.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
6. 6.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) name-calling (d) saying “I feel…”
7. 7.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
8. 8.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
9. 9.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
10. 10.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
11. 11.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
12. 12.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) walking off in anger (d) listening without blame
13. 13.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
14. 14.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
15. 15.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) listening without blame (d) saying “I feel…”
17. 17.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
18. 18.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) spreading gossip (d) walking off in anger
19. 19.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
20. 20.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
21. 21.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) finding a middle way (d) bringing up old fights
22. 22.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
23. 23.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
24. 24.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
25. 25.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
26. 26.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
27. 27.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
28. 28.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) bringing up old fights (d) finding a middle way
29. 29.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) focusing on the problem (d) bringing up old fights
30. 30.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 2 (d) step 4
31. 31.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
32. 32.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
33. 33.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
34. 34.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 2 (d) step 4
35. 35.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
36. 36.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
37. 37.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
38. 38.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
39. 39.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
40. 40.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”

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