Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 748 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
2. 2.Which of these makes a conflict worse? (a) listening without blame (b) shouting back (c) apologising sincerely (d) saying “I feel…”
3. 3.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
4. 4.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
5. 5.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
6. 6.Which of these helps solve a conflict? (a) using a calm voice (b) shouting back (c) walking off in anger (d) name-calling
7. 7.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
8. 8.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) name-calling (d) finding a middle way
9. 9.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
10. 10.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) listening without blame (d) walking off in anger
11. 11.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
12. 12.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
13. 13.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
14. 14.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 3 (d) step 1
15. 15.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
16. 16.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
17. 17.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
18. 18.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
19. 19.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) walking off in anger (d) listening without blame
20. 20.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) apologising sincerely (d) using a calm voice
21. 21.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 4 (d) step 1
22. 22.🔍 Which is the odd one out? (a) finding a middle way (b) spreading gossip (c) walking off in anger (d) bringing up old fights
23. 23.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
24. 24.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) shouting back (d) apologising sincerely
25. 25.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
26. 26.Which of these helps solve a conflict? (a) taking sides at once (b) saying “I feel…” (c) name-calling (d) spreading gossip
27. 27.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
28. 28.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
29. 29.Which of these helps solve a conflict? (a) listening without blame (b) shouting back (c) taking sides at once (d) walking off in anger
30. 30.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 3 (d) step 1
31. 31.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) walking off in anger (d) saying “I feel…”
32. 32.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
33. 33.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
34. 34.True or false: “name-calling” helps solve a conflict. (a) True (b) False
35. 35.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
36. 36.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
37. 37.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
38. 38.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 1 (d) step 3
39. 39.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) finding a middle way (d) shouting back
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes

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