Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 749 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) finding a middle way (b) taking sides at once (c) using a calm voice (d) focusing on the problem
2. 2.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) ignore them (d) pick a winner fast
4. 4.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) listening without blame (d) shouting back
5. 5.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 4 (d) step 2
6. 6.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
7. 7.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
8. 8.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) apologising sincerely (d) focusing on the problem
9. 9.🔍 Which is the odd one out? (a) apologising sincerely (b) bringing up old fights (c) shouting back (d) spreading gossip
10. 10.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project
11. 11.Which of these helps solve a conflict? (a) spreading gossip (b) apologising sincerely (c) name-calling (d) taking sides at once
12. 12.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
13. 13.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
14. 14.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
15. 15.🔍 Which is the odd one out? (a) finding a middle way (b) bringing up old fights (c) taking sides at once (d) spreading gossip
16. 16.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) spreading gossip (d) using a calm voice
17. 17.Which of these helps solve a conflict? (a) finding a middle way (b) bringing up old fights (c) name-calling (d) taking sides at once
18. 18.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
19. 19.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
20. 20.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
21. 21.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) name-calling (d) using a calm voice
22. 22.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
23. 23.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
24. 24.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
25. 25.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
26. 26.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
27. 27.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
28. 28.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
29. 29.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 2 (d) step 3
30. 30.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
31. 31.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
32. 32.Which of these makes a conflict worse? (a) bringing up old fights (b) saying “I feel…” (c) using a calm voice (d) apologising sincerely
33. 33.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
34. 34.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) name-calling (d) saying “I feel…”
35. 35.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
36. 36.🔍 Which is the odd one out? (a) bringing up old fights (b) apologising sincerely (c) saying “I feel…” (d) focusing on the problem
37. 37.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 1 (d) step 4
38. 38.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
39. 39.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 1 (d) step 2
40. 40.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) apologising sincerely (d) spreading gossip

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