Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 750 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
2. 2.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
3. 3.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) apologising sincerely (d) saying “I feel…”
4. 4.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
5. 5.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) focusing on the problem (d) using a calm voice
6. 6.Which of these helps solve a conflict? (a) focusing on the problem (b) spreading gossip (c) walking off in anger (d) bringing up old fights
7. 7.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) taking sides at once (d) saying “I feel…”
8. 8.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
9. 9.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
10. 10.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) pick a winner fast (d) help them calm down
11. 11.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
12. 12.Which of these helps solve a conflict? (a) taking sides at once (b) listening without blame (c) name-calling (d) bringing up old fights
13. 13.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
14. 14.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) shouting back (d) using a calm voice
15. 15.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) bringing up old fights (d) focusing on the problem
16. 16.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
17. 17.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 1 (c) step 2 (d) step 4
18. 18.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
19. 19.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 2 (c) step 3 (d) step 1
20. 20.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) saying “I feel…” (d) spreading gossip
21. 21.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
22. 22.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 2 (d) step 3
23. 23.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
24. 24.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) taking sides at once (d) saying “I feel…”
25. 25.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
26. 26.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 1 (d) step 3
27. 27.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
28. 28.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
29. 29.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
30. 30.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) spreading gossip (d) finding a middle way
31. 31.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
32. 32.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
33. 33.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
34. 34.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
35. 35.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
36. 36.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “I don’t care.”
37. 37.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
39. 39.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
40. 40.True or false: “shouting back” makes a conflict worse. (a) False (b) True

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