Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 751 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) taking sides at once (b) apologising sincerely (c) name-calling (d) shouting back
2. 2.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
3. 3.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
4. 4.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
5. 5.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
6. 6.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
7. 7.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
8. 8.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
9. 9.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
10. 10.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
11. 11.🔍 Which is the odd one out? (a) apologising sincerely (b) spreading gossip (c) shouting back (d) bringing up old fights
12. 12.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
13. 13.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) taking sides at once (d) using a calm voice
14. 14.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with a winner and loser (d) with silence
15. 15.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) saying “I feel…” (d) name-calling
16. 16.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
17. 17.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 4 (d) step 2
18. 18.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) shouting back (d) focusing on the problem
19. 19.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) name-calling (d) finding a middle way
20. 20.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
21. 21.Which of these makes a conflict worse? (a) name-calling (b) finding a middle way (c) apologising sincerely (d) saying “I feel…”
22. 22.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
23. 23.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
24. 24.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
25. 25.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
26. 26.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
27. 27.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
28. 28.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
29. 29.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
31. 31.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
32. 32.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
33. 33.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
34. 34.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
35. 35.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
36. 36.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
37. 37.Which of these makes a conflict worse? (a) saying “I feel…” (b) bringing up old fights (c) apologising sincerely (d) listening without blame
38. 38.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) focusing on the problem (d) walking off in anger
39. 39.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) saying “I feel…” (d) walking off in anger
40. 40.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) focusing on the problem (d) taking sides at once

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