Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 752 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) taking sides at once (d) using a calm voice
2. 2.Which of these helps solve a conflict? (a) listening without blame (b) bringing up old fights (c) taking sides at once (d) spreading gossip
3. 3.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) listening without blame (d) using a calm voice
4. 4.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
5. 5.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
6. 6.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 3 (d) step 1
7. 7.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
8. 8.Which of these makes a conflict worse? (a) using a calm voice (b) bringing up old fights (c) finding a middle way (d) listening without blame
9. 9.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
10. 10.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 4 (d) step 3
11. 11.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
12. 12.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
13. 13.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) walking off in anger (d) focusing on the problem
14. 14.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
15. 15.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
16. 16.Which of these helps solve a conflict? (a) saying “I feel…” (b) walking off in anger (c) spreading gossip (d) bringing up old fights
17. 17.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) walking off in anger (d) using a calm voice
18. 18.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) name-calling (d) listening without blame
19. 19.True or false: “name-calling” helps solve a conflict. (a) True (b) False
20. 20.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
21. 21.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) taking sides at once (d) saying “I feel…”
22. 22.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
23. 23.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) apologising sincerely (d) bringing up old fights
24. 24.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
25. 25.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) bringing up old fights (d) finding a middle way
26. 26.Which of these makes a conflict worse? (a) taking sides at once (b) finding a middle way (c) saying “I feel…” (d) apologising sincerely
27. 27.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
28. 28.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
29. 29.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
30. 30.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
31. 31.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
32. 32.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
33. 33.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
34. 34.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
36. 36.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
37. 37.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
38. 38.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
39. 39.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
40. 40.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) shouting back (d) focusing on the problem

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