Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 753 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
2. 2.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
3. 3.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
4. 4.Which of these makes a conflict worse? (a) shouting back (b) apologising sincerely (c) focusing on the problem (d) saying “I feel…”
5. 5.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
6. 6.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
7. 7.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
8. 8.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 1 (d) step 4
9. 9.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
10. 10.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
11. 11.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) focusing on the problem (d) shouting back
13. 13.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) apologising sincerely (d) walking off in anger
14. 14.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to pick a winner (d) to find who to blame
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
16. 16.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
17. 17.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
18. 18.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 2 (d) step 3
19. 19.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
20. 20.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
21. 21.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) walking off in anger (d) taking sides at once
23. 23.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4
24. 24.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) using a calm voice (d) name-calling
25. 25.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 1 (d) step 2
26. 26.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
27. 27.True or false: “name-calling” makes a conflict worse. (a) False (b) True
28. 28.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 3 (d) step 4
29. 29.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 3 (d) step 1
30. 30.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
31. 31.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
32. 32.True or false: “shouting back” helps solve a conflict. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
34. 34.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
35. 35.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
36. 36.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 2 (d) step 4
37. 37.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) finding a middle way (d) saying “I feel…”
38. 38.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) using a calm voice (d) bringing up old fights
39. 39.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
40. 40.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) finding a middle way (d) taking sides at once

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