Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 755 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) name-calling (d) finding a middle way
2. 2.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) name-calling (d) walking off in anger
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
4. 4.Which of these makes a conflict worse? (a) finding a middle way (b) spreading gossip (c) using a calm voice (d) focusing on the problem
5. 5.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) spreading gossip (d) apologising sincerely
6. 6.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
7. 7.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
8. 8.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
9. 9.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “I don’t care.”
10. 10.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 2 (d) step 4
11. 11.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
12. 12.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) combine the best parts (d) the leader picks alone
13. 13.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
14. 14.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 4 (d) step 2
15. 15.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
16. 16.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
17. 17.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
18. 18.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) bringing up old fights (d) listening without blame
19. 19.True or false: “shouting back” makes a conflict worse. (a) True (b) False
20. 20.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
21. 21.Which of these helps solve a conflict? (a) spreading gossip (b) saying “I feel…” (c) taking sides at once (d) name-calling
22. 22.Which of these makes a conflict worse? (a) taking sides at once (b) finding a middle way (c) apologising sincerely (d) using a calm voice
23. 23.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) finding a middle way (d) shouting back
24. 24.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
25. 25.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
26. 26.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
27. 27.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
28. 28.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
29. 29.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
30. 30.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
31. 31.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
32. 32.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 4 (d) step 1
33. 33.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) saying “I feel…” (d) apologising sincerely
34. 34.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) apologising sincerely (d) walking off in anger
35. 35.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
36. 36.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
37. 37.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
38. 38.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4
39. 39.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
40. 40.Which of these helps solve a conflict? (a) name-calling (b) using a calm voice (c) taking sides at once (d) shouting back

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