Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 757 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) using a calm voice (d) spreading gossip
2. 2.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) saying “I feel…” (d) taking sides at once
3. 3.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 3 (d) step 1
4. 4.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 2 (d) step 3
5. 5.True or false: “shouting back” helps solve a conflict. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) using a calm voice (d) name-calling
7. 7.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
8. 8.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) apologising sincerely (d) bringing up old fights
9. 9.🔍 Which is the odd one out? (a) finding a middle way (b) spreading gossip (c) taking sides at once (d) name-calling
10. 10.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
11. 11.Which of these makes a conflict worse? (a) finding a middle way (b) shouting back (c) listening without blame (d) using a calm voice
12. 12.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
13. 13.Which of these helps solve a conflict? (a) saying “I feel…” (b) walking off in anger (c) shouting back (d) bringing up old fights
14. 14.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
15. 15.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) using a calm voice (d) finding a middle way
16. 16.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 1 (d) step 3
17. 17.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) focusing on the problem (d) shouting back
18. 18.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with a fight (d) with silence
19. 19.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 1 (d) step 2
20. 20.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) bringing up old fights (d) using a calm voice
21. 21.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 1 (d) step 2
22. 22.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) name-calling (d) listening without blame
23. 23.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
24. 24.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) apologising sincerely (d) walking off in anger
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
26. 26.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
27. 27.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
28. 28.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
29. 29.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 3 (d) step 2
30. 30.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
31. 31.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 4 (d) step 3
32. 32.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
33. 33.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
34. 34.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) using a calm voice (d) name-calling
35. 35.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
36. 36.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
37. 37.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) scrap the project (d) the leader picks alone
38. 38.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
39. 39.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
40. 40.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False

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