Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 759 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) shouting back (b) saying “I feel…” (c) using a calm voice (d) finding a middle way
2. 2.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
3. 3.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) taking sides at once (d) using a calm voice
4. 4.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
5. 5.Which of these helps solve a conflict? (a) walking off in anger (b) saying “I feel…” (c) shouting back (d) taking sides at once
6. 6.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
7. 7.Which of these makes a conflict worse? (a) spreading gossip (b) saying “I feel…” (c) finding a middle way (d) focusing on the problem
8. 8.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
9. 9.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
11. 11.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
12. 12.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) focusing on the problem (d) bringing up old fights
13. 13.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
14. 14.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 4 (d) step 3
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
16. 16.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 3 (d) step 2
17. 17.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
18. 18.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
19. 19.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
20. 20.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) name-calling (d) focusing on the problem
21. 21.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 1 (d) step 2
22. 22.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
23. 23.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
24. 24.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
25. 25.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 2 (d) step 3
26. 26.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 2 (d) step 3
27. 27.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
28. 28.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
29. 29.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
31. 31.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 3 (d) step 2
32. 32.Which of these helps solve a conflict? (a) shouting back (b) using a calm voice (c) name-calling (d) taking sides at once
33. 33.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
35. 35.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) walking off in anger (d) shouting back
36. 36.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
38. 38.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) finding a middle way (d) spreading gossip
39. 39.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
40. 40.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True

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