Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 761 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) apologising sincerely (d) name-calling
2. 2.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
3. 3.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 3 (d) step 2
4. 4.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
5. 5.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
6. 6.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
7. 7.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) focusing on the problem (d) shouting back
8. 8.Which of these helps solve a conflict? (a) taking sides at once (b) focusing on the problem (c) bringing up old fights (d) name-calling
9. 9.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
10. 10.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to pick a winner (d) to waste time
11. 11.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
12. 12.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) walking off in anger (d) using a calm voice
13. 13.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
14. 14.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) name-calling (d) focusing on the problem
15. 15.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
16. 16.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
17. 17.True or false: “shouting back” helps solve a conflict. (a) True (b) False
18. 18.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
19. 19.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 1 (d) step 2
20. 20.True or false: “shouting back” makes a conflict worse. (a) True (b) False
21. 21.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
22. 22.Which of these helps solve a conflict? (a) taking sides at once (b) finding a middle way (c) spreading gossip (d) bringing up old fights
23. 23.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 1 (c) step 4 (d) step 3
24. 24.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
25. 25.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
26. 26.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
27. 27.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
28. 28.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
29. 29.Which of these makes a conflict worse? (a) saying “I feel…” (b) shouting back (c) finding a middle way (d) listening without blame
30. 30.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
31. 31.🔍 Which is the odd one out? (a) apologising sincerely (b) spreading gossip (c) focusing on the problem (d) finding a middle way
32. 32.🔍 Which is the odd one out? (a) taking sides at once (b) listening without blame (c) walking off in anger (d) spreading gossip
33. 33.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 4 (d) step 3
34. 34.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) using a calm voice (d) listening without blame
35. 35.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
36. 36.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
37. 37.Which of these makes a conflict worse? (a) taking sides at once (b) using a calm voice (c) apologising sincerely (d) finding a middle way
38. 38.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
39. 39.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) focusing on the problem (d) walking off in anger
40. 40.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak

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