Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 763 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) finding a middle way (d) using a calm voice
2. 2.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
3. 3.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
4. 4.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
5. 5.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
6. 6.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 1 (d) step 3
7. 7.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) listening without blame (d) focusing on the problem
8. 8.Which of these helps solve a conflict? (a) apologising sincerely (b) taking sides at once (c) walking off in anger (d) spreading gossip
9. 9.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
10. 10.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
11. 11.Which of these makes a conflict worse? (a) name-calling (b) listening without blame (c) saying “I feel…” (d) finding a middle way
12. 12.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) walking off in anger (d) saying “I feel…”
13. 13.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
14. 14.True or false: “name-calling” helps solve a conflict. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) finding a middle way (d) shouting back
16. 16.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
17. 17.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
18. 18.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
19. 19.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) taking sides at once (d) walking off in anger
21. 21.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
22. 22.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 4 (d) step 1
23. 23.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
24. 24.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 4 (d) step 3
25. 25.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 2 (d) step 1
26. 26.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
27. 27.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
28. 28.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 2 (d) step 3
29. 29.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 1 (d) step 2
30. 30.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 2 (d) step 3
31. 31.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
32. 32.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with an agreed plan (d) with a winner and loser
33. 33.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) focusing on the problem (d) taking sides at once
34. 34.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) finding a middle way (d) listening without blame
35. 35.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) spreading gossip (d) finding a middle way
36. 36.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
37. 37.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
38. 38.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
40. 40.Which of these makes a conflict worse? (a) focusing on the problem (b) taking sides at once (c) saying “I feel…” (d) finding a middle way

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