Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 765 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
2. 2.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 1 (d) step 3
3. 3.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
4. 4.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) shouting back (d) using a calm voice
5. 5.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
6. 6.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
7. 7.Which of these makes a conflict worse? (a) walking off in anger (b) finding a middle way (c) using a calm voice (d) focusing on the problem
8. 8.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) apologising sincerely (d) listening without blame
9. 9.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 2 (d) step 4
10. 10.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “You are always wrong.”
11. 11.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
12. 12.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
13. 13.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
14. 14.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
15. 15.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
16. 16.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
17. 17.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
18. 18.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
19. 19.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
20. 20.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
21. 21.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
22. 22.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
23. 23.True or false: “shouting back” makes a conflict worse. (a) False (b) True
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
25. 25.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 4 (d) step 1
26. 26.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
27. 27.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
28. 28.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) finding a middle way (d) taking sides at once
29. 29.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
30. 30.Which of these helps solve a conflict? (a) walking off in anger (b) apologising sincerely (c) bringing up old fights (d) spreading gossip
31. 31.True or false: “name-calling” makes a conflict worse. (a) True (b) False
32. 32.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
33. 33.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 1 (d) step 3
34. 34.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
35. 35.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
36. 36.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
37. 37.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
38. 38.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
39. 39.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 3 (d) step 2
40. 40.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True

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