Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 767 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
2. 2.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
3. 3.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
4. 4.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with a winner and loser (d) with silence
5. 5.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 2 (d) step 1
6. 6.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) spreading gossip (d) saying “I feel…”
7. 7.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
8. 8.True or false: “name-calling” makes a conflict worse. (a) False (b) True
9. 9.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 4 (d) step 2
10. 10.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
11. 11.True or false: “shouting back” helps solve a conflict. (a) False (b) True
12. 12.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
13. 13.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
14. 14.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
15. 15.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
16. 16.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) name-calling (d) apologising sincerely
17. 17.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
18. 18.Which of these makes a conflict worse? (a) using a calm voice (b) bringing up old fights (c) focusing on the problem (d) listening without blame
19. 19.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) saying “I feel…” (d) bringing up old fights
20. 20.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
21. 21.Which of these helps solve a conflict? (a) taking sides at once (b) apologising sincerely (c) spreading gossip (d) shouting back
22. 22.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
23. 23.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
24. 24.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
25. 25.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
26. 26.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
27. 27.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
28. 28.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
29. 29.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
30. 30.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) spreading gossip (d) taking sides at once
32. 32.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
33. 33.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
34. 34.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
35. 35.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
36. 36.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project
37. 37.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
38. 38.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
39. 39.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
40. 40.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 3 (d) step 4

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