Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 768 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) saying “I feel…” (d) focusing on the problem
2. 2.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
3. 3.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) taking sides at once (d) saying “I feel…”
4. 4.🔍 Which is the odd one out? (a) using a calm voice (b) spreading gossip (c) finding a middle way (d) apologising sincerely
5. 5.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
6. 6.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 2 (d) step 4
7. 7.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) use the louder one’s (d) the leader picks alone
8. 8.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
9. 9.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) spreading gossip (d) apologising sincerely
10. 10.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) take a vote at once (d) pick a winner fast
12. 12.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to find who to blame (d) to waste time
13. 13.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
14. 14.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
15. 15.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) finding a middle way (d) name-calling
16. 16.True or false: “shouting back” makes a conflict worse. (a) False (b) True
17. 17.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
18. 18.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
19. 19.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) shouting back (d) taking sides at once
20. 20.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) focusing on the problem (d) shouting back
21. 21.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 1 (d) step 2
22. 22.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
23. 23.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 2 (d) step 4
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
25. 25.Which of these makes a conflict worse? (a) listening without blame (b) taking sides at once (c) apologising sincerely (d) finding a middle way
26. 26.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 4 (d) step 3
27. 27.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
28. 28.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
29. 29.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
30. 30.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) saying “I feel…” (d) name-calling
31. 31.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
32. 32.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) shouting back (d) using a calm voice
33. 33.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) focusing on the problem (d) walking off in anger
34. 34.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
35. 35.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
36. 36.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
38. 38.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) walking off in anger (d) focusing on the problem
39. 39.True or false: “name-calling” helps solve a conflict. (a) True (b) False
40. 40.True or false: “listening without blame” helps solve a conflict. (a) False (b) True

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