Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 77 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
2. 2.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
3. 3.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
4. 4.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
5. 5.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
6. 6.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
7. 7.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
8. 8.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
9. 9.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) using a calm voice (d) apologising sincerely
10. 10.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
11. 11.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
13. 13.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
14. 14.🔍 Which is the odd one out? (a) apologising sincerely (b) bringing up old fights (c) walking off in anger (d) name-calling
15. 15.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) saying “I feel…” (d) spreading gossip
16. 16.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
17. 17.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
18. 18.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 1 (d) step 3
19. 19.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) walking off in anger (d) saying “I feel…”
20. 20.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
21. 21.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
22. 22.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
23. 23.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 4 (d) step 1
24. 24.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
25. 25.True or false: “name-calling” makes a conflict worse. (a) False (b) True
26. 26.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
27. 27.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
28. 28.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
29. 29.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) focusing on the problem (d) name-calling
30. 30.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) shouting back (d) saying “I feel…”
31. 31.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) taking sides at once (d) finding a middle way
32. 32.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) taking sides at once (d) bringing up old fights
33. 33.Which of these helps solve a conflict? (a) using a calm voice (b) spreading gossip (c) taking sides at once (d) walking off in anger
34. 34.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 3 (d) step 2
35. 35.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
36. 36.Which of these helps solve a conflict? (a) bringing up old fights (b) apologising sincerely (c) walking off in anger (d) spreading gossip
37. 37.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 3 (d) step 4
38. 38.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
39. 39.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
40. 40.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 2 (d) step 4

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