Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 78 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) focusing on the problem (b) spreading gossip (c) apologising sincerely (d) saying “I feel…”
2. 2.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
3. 3.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
4. 4.Which of these makes a conflict worse? (a) bringing up old fights (b) focusing on the problem (c) saying “I feel…” (d) using a calm voice
5. 5.Which of these helps solve a conflict? (a) saying “I feel…” (b) shouting back (c) walking off in anger (d) bringing up old fights
6. 6.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 4 (d) step 1
7. 7.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 4 (d) step 3
8. 8.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
9. 9.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
10. 10.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 3 (d) step 4
11. 11.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
12. 12.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
13. 13.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) the leader picks alone (d) use the louder one’s
14. 14.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
15. 15.Which of these helps solve a conflict? (a) spreading gossip (b) finding a middle way (c) taking sides at once (d) bringing up old fights
16. 16.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
17. 17.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
18. 18.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) focusing on the problem (d) name-calling
19. 19.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
20. 20.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) shouting back (d) focusing on the problem
21. 21.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
22. 22.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) listening without blame (d) spreading gossip
23. 23.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) apologising sincerely (d) spreading gossip
24. 24.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
25. 25.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
26. 26.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
27. 27.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) listening without blame (d) spreading gossip
28. 28.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 3 (d) step 2
29. 29.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
30. 30.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) bringing up old fights (d) saying “I feel…”
31. 31.🔍 Which is the odd one out? (a) spreading gossip (b) finding a middle way (c) bringing up old fights (d) shouting back
32. 32.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
33. 33.Which of these helps solve a conflict? (a) focusing on the problem (b) taking sides at once (c) walking off in anger (d) name-calling
34. 34.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
35. 35.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 1 (d) step 3
36. 36.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) focusing on the problem (d) walking off in anger
37. 37.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 1 (d) step 2
38. 38.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
39. 39.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) name-calling (d) saying “I feel…”
40. 40.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True

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