Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 770 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
2. 2.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
3. 3.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 2 (d) step 4
4. 4.Which of these helps solve a conflict? (a) saying “I feel…” (b) walking off in anger (c) name-calling (d) taking sides at once
5. 5.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
6. 6.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
7. 7.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
8. 8.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
9. 9.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
10. 10.Which of these helps solve a conflict? (a) focusing on the problem (b) bringing up old fights (c) taking sides at once (d) spreading gossip
11. 11.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
12. 12.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) listening without blame (d) apologising sincerely
14. 14.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 3 (d) step 4
15. 15.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 2 (d) step 1
16. 16.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
17. 17.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) the leader picks alone (d) use the louder one’s
18. 18.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
19. 19.Which of these helps solve a conflict? (a) taking sides at once (b) apologising sincerely (c) shouting back (d) bringing up old fights
20. 20.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) shouting back (d) spreading gossip
21. 21.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) name-calling (d) listening without blame
22. 22.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
23. 23.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
24. 24.True or false: “name-calling” helps solve a conflict. (a) False (b) True
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
26. 26.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
27. 27.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) using a calm voice (d) spreading gossip
28. 28.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
29. 29.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
30. 30.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) using a calm voice (d) walking off in anger
31. 31.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
32. 32.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
34. 34.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
35. 35.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
36. 36.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
37. 37.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 3 (d) step 1
38. 38.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
39. 39.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
40. 40.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it

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