Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 771 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) walking off in anger (d) taking sides at once
2. 2.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “I don’t care.”
3. 3.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 3 (d) step 2
4. 4.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) name-calling (d) using a calm voice
5. 5.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 3 (d) step 1
6. 6.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
7. 7.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
8. 8.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
9. 9.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
10. 10.Which of these helps solve a conflict? (a) spreading gossip (b) apologising sincerely (c) shouting back (d) taking sides at once
11. 11.Which of these helps solve a conflict? (a) spreading gossip (b) finding a middle way (c) shouting back (d) bringing up old fights
12. 12.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
13. 13.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) spreading gossip (d) apologising sincerely
14. 14.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
15. 15.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
16. 16.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
17. 17.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) finding a middle way (d) saying “I feel…”
18. 18.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
19. 19.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
20. 20.🔍 Which is the odd one out? (a) saying “I feel…” (b) spreading gossip (c) apologising sincerely (d) using a calm voice
21. 21.Which of these makes a conflict worse? (a) finding a middle way (b) shouting back (c) listening without blame (d) using a calm voice
22. 22.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
23. 23.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
24. 24.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) name-calling (d) bringing up old fights
25. 25.🔍 Which is the odd one out? (a) listening without blame (b) bringing up old fights (c) walking off in anger (d) taking sides at once
26. 26.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
27. 27.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
28. 28.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
29. 29.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
30. 30.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) focusing on the problem (d) taking sides at once
31. 31.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
32. 32.Which of these makes a conflict worse? (a) bringing up old fights (b) finding a middle way (c) apologising sincerely (d) focusing on the problem
33. 33.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 1 (d) step 3
34. 34.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
35. 35.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) combine the best parts (d) scrap the project
36. 36.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) using a calm voice (d) walking off in anger
37. 37.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
38. 38.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
40. 40.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan

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