Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 772 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
2. 2.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
3. 3.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
4. 4.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
5. 5.Which of these helps solve a conflict? (a) apologising sincerely (b) walking off in anger (c) shouting back (d) name-calling
6. 6.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
7. 7.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
8. 8.Which of these helps solve a conflict? (a) shouting back (b) focusing on the problem (c) name-calling (d) walking off in anger
9. 9.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
10. 10.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 4 (d) step 1
11. 11.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) saying “I feel…” (d) bringing up old fights
12. 12.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) spreading gossip (d) apologising sincerely
13. 13.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 2 (d) step 3
14. 14.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
15. 15.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
16. 16.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 2 (d) step 4
17. 17.Which of these helps solve a conflict? (a) using a calm voice (b) name-calling (c) taking sides at once (d) spreading gossip
18. 18.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
19. 19.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) taking sides at once (d) finding a middle way
20. 20.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
21. 21.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) walking off in anger (d) finding a middle way
22. 22.🔍 Which is the odd one out? (a) bringing up old fights (b) focusing on the problem (c) spreading gossip (d) shouting back
23. 23.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) walking off in anger (d) saying “I feel…”
24. 24.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 4 (d) step 3
25. 25.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
26. 26.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
27. 27.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
28. 28.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
29. 29.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
30. 30.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
31. 31.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) listening without blame (d) shouting back
32. 32.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
33. 33.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
34. 34.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 2 (d) step 4
35. 35.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
36. 36.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
38. 38.Which of these helps solve a conflict? (a) finding a middle way (b) name-calling (c) spreading gossip (d) walking off in anger
39. 39.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) focusing on the problem (d) name-calling
40. 40.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) using a calm voice (d) saying “I feel…”

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