Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 773 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) apologising sincerely (d) walking off in anger
2. 2.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
3. 3.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
4. 4.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
5. 5.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
6. 6.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) listening without blame (d) spreading gossip
7. 7.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
8. 8.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
9. 9.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 3 (d) step 4
10. 10.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
11. 11.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
12. 12.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) using a calm voice (d) bringing up old fights
13. 13.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
14. 14.Which of these helps solve a conflict? (a) focusing on the problem (b) walking off in anger (c) name-calling (d) spreading gossip
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
16. 16.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
17. 17.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
18. 18.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) bringing up old fights (d) finding a middle way
19. 19.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
20. 20.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) taking sides at once (d) apologising sincerely
21. 21.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) focusing on the problem (d) taking sides at once
22. 22.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
23. 23.Which of these helps solve a conflict? (a) apologising sincerely (b) taking sides at once (c) spreading gossip (d) walking off in anger
24. 24.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) saying “I feel…” (d) spreading gossip
25. 25.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
26. 26.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
27. 27.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
28. 28.True or false: “shouting back” makes a conflict worse. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) saying “I feel…” (d) using a calm voice
30. 30.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
31. 31.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 2 (d) step 3
32. 32.Which of these helps solve a conflict? (a) taking sides at once (b) finding a middle way (c) spreading gossip (d) shouting back
33. 33.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “I don’t care.”
34. 34.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
35. 35.Which of these makes a conflict worse? (a) spreading gossip (b) saying “I feel…” (c) finding a middle way (d) listening without blame
36. 36.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
37. 37.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 4 (d) step 3
38. 38.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
39. 39.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 1 (d) step 2
40. 40.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True

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