Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 774 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
2. 2.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
3. 3.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
4. 4.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) the leader picks alone (d) scrap the project
5. 5.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
6. 6.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
7. 7.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
8. 8.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
9. 9.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 4 (d) step 1
10. 10.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) listening without blame (d) shouting back
11. 11.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
13. 13.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
14. 14.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) apologising sincerely (d) bringing up old fights
15. 15.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
16. 16.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
17. 17.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) focusing on the problem (d) bringing up old fights
18. 18.Which of these makes a conflict worse? (a) spreading gossip (b) saying “I feel…” (c) apologising sincerely (d) finding a middle way
19. 19.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
20. 20.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) spreading gossip (d) saying “I feel…”
22. 22.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
23. 23.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) apologising sincerely (d) walking off in anger
24. 24.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
25. 25.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 2 (c) step 1 (d) step 3
26. 26.Which of these helps solve a conflict? (a) saying “I feel…” (b) spreading gossip (c) walking off in anger (d) name-calling
27. 27.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
28. 28.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
29. 29.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
30. 30.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 2 (d) step 4
31. 31.Which of these makes a conflict worse? (a) using a calm voice (b) name-calling (c) saying “I feel…” (d) focusing on the problem
32. 32.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) using a calm voice (d) spreading gossip
33. 33.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) saying “I feel…” (d) name-calling
34. 34.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
35. 35.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 3 (d) step 1
36. 36.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
38. 38.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) shouting back (d) name-calling
39. 39.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
40. 40.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True

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