Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 775 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
2. 2.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
3. 3.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 4 (d) step 1
4. 4.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) spreading gossip (d) walking off in anger
5. 5.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
6. 6.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
7. 7.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
8. 8.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
9. 9.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
10. 10.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
11. 11.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
12. 12.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
13. 13.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
14. 14.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
16. 16.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) using a calm voice (d) taking sides at once
17. 17.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) taking sides at once (d) shouting back
18. 18.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 4 (d) step 2
19. 19.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
20. 20.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
21. 21.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) using a calm voice (d) walking off in anger
22. 22.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
23. 23.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
24. 24.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
25. 25.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 1 (d) step 2
26. 26.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
27. 27.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
28. 28.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) shouting back (d) saying “I feel…”
29. 29.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
30. 30.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 2 (c) step 1 (d) step 4
31. 31.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) shouting back (d) finding a middle way
32. 32.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
33. 33.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
34. 34.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
35. 35.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
36. 36.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
37. 37.Which of these helps solve a conflict? (a) apologising sincerely (b) shouting back (c) spreading gossip (d) bringing up old fights
38. 38.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
39. 39.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 3 (d) step 2
40. 40.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False

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