Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 776 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “name-calling” makes a conflict worse. (a) True (b) False
2. 2.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
3. 3.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) saying “I feel…” (d) taking sides at once
4. 4.🔍 Which is the odd one out? (a) apologising sincerely (b) spreading gossip (c) bringing up old fights (d) shouting back
5. 5.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
6. 6.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
7. 7.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) saying “I feel…” (d) shouting back
8. 8.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
9. 9.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
10. 10.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) take a vote at once (d) pick a winner fast
12. 12.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
13. 13.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) finding a middle way (d) using a calm voice
15. 15.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
16. 16.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
17. 17.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 4 (d) step 1
18. 18.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
19. 19.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 3 (d) step 1
20. 20.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 3 (d) step 4
21. 21.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) name-calling (d) taking sides at once
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
23. 23.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes
24. 24.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
25. 25.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) shouting back (d) focusing on the problem
27. 27.🔍 Which is the odd one out? (a) spreading gossip (b) listening without blame (c) walking off in anger (d) name-calling
28. 28.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
29. 29.True or false: “shouting back” makes a conflict worse. (a) True (b) False
30. 30.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 4 (d) step 2
31. 31.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) apologising sincerely (d) name-calling
32. 32.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
33. 33.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
34. 34.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
35. 35.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
36. 36.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
37. 37.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 1 (d) step 4
38. 38.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 1 (d) step 3
39. 39.Which of these makes a conflict worse? (a) listening without blame (b) shouting back (c) saying “I feel…” (d) using a calm voice
40. 40.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2

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