Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 777 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) listening without blame (d) taking sides at once
2. 2.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
3. 3.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 2 (d) step 4
4. 4.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
5. 5.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) shouting back (d) using a calm voice
6. 6.True or false: “name-calling” helps solve a conflict. (a) True (b) False
7. 7.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
8. 8.🔍 Which is the odd one out? (a) spreading gossip (b) name-calling (c) taking sides at once (d) apologising sincerely
9. 9.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
10. 10.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
11. 11.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
12. 12.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
13. 13.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
14. 14.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “You are always wrong.”
15. 15.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
16. 16.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) name-calling (d) using a calm voice
17. 17.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
18. 18.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 4 (d) step 1
19. 19.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 3 (d) step 4
20. 20.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) listening without blame (d) taking sides at once
21. 21.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
22. 22.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
23. 23.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 3 (d) step 1
24. 24.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 4 (d) step 3
25. 25.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) finding a middle way (d) shouting back
26. 26.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
27. 27.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
28. 28.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 3 (d) step 2
29. 29.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
30. 30.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
31. 31.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) shouting back (d) apologising sincerely
32. 32.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) pick a winner fast (d) help them calm down
33. 33.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) finding a middle way (d) bringing up old fights
34. 34.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) focusing on the problem (d) shouting back
35. 35.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
36. 36.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
37. 37.True or false: “shouting back” makes a conflict worse. (a) True (b) False
38. 38.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
40. 40.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse

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