Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 778 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
2. 2.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
3. 3.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to understand fully (d) to waste time
4. 4.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with silence (d) with an agreed plan
5. 5.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) taking sides at once (d) finding a middle way
6. 6.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
7. 7.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
8. 8.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) saying “I feel…” (d) spreading gossip
10. 10.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
11. 11.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
12. 12.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
13. 13.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) taking sides at once (d) finding a middle way
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
15. 15.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
16. 16.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
17. 17.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
18. 18.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 2 (d) step 4
19. 19.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3
20. 20.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
21. 21.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
22. 22.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
23. 23.Which of these helps solve a conflict? (a) shouting back (b) using a calm voice (c) taking sides at once (d) bringing up old fights
24. 24.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
25. 25.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
26. 26.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
27. 27.True or false: “shouting back” helps solve a conflict. (a) False (b) True
28. 28.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 1 (d) step 3
29. 29.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
30. 30.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) walking off in anger (d) finding a middle way
31. 31.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 1 (d) step 4
32. 32.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
33. 33.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) focusing on the problem (d) bringing up old fights
34. 34.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) spreading gossip (d) saying “I feel…”
35. 35.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
36. 36.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) the leader picks alone (d) use the louder one’s
37. 37.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) apologising sincerely (d) shouting back
38. 38.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
39. 39.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
40. 40.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together

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