Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 779 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
2. 2.Which of these helps solve a conflict? (a) bringing up old fights (b) using a calm voice (c) walking off in anger (d) name-calling
3. 3.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
4. 4.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) apologising sincerely (d) bringing up old fights
5. 5.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
6. 6.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
7. 7.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
8. 8.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
9. 9.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
10. 10.Which of these helps solve a conflict? (a) name-calling (b) listening without blame (c) bringing up old fights (d) shouting back
11. 11.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
12. 12.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
13. 13.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
14. 14.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
15. 15.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 3 (d) step 4
16. 16.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
17. 17.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
18. 18.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
19. 19.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
20. 20.Which of these makes a conflict worse? (a) name-calling (b) using a calm voice (c) focusing on the problem (d) saying “I feel…”
21. 21.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 3 (d) step 1
22. 22.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
23. 23.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 4 (d) step 2
24. 24.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
25. 25.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) shouting back (d) saying “I feel…”
26. 26.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) finding a middle way (d) spreading gossip
27. 27.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
28. 28.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) listening without blame (d) taking sides at once
29. 29.🔍 Which is the odd one out? (a) walking off in anger (b) focusing on the problem (c) finding a middle way (d) listening without blame
30. 30.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
32. 32.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
33. 33.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
34. 34.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
35. 35.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) take a vote at once (d) pick a winner fast
36. 36.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
37. 37.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) name-calling (d) focusing on the problem
38. 38.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) listening without blame (d) using a calm voice
39. 39.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 1 (d) step 2
40. 40.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with an agreed plan (d) with silence

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