Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 780 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
2. 2.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
3. 3.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
4. 4.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
5. 5.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 2 (d) step 3
6. 6.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
7. 7.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) focusing on the problem (d) shouting back
8. 8.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) taking sides at once (d) apologising sincerely
9. 9.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
10. 10.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 1 (d) step 2
11. 11.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
12. 12.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 2 (d) step 1
13. 13.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
14. 14.Which of these makes a conflict worse? (a) saying “I feel…” (b) name-calling (c) listening without blame (d) using a calm voice
15. 15.True or false: “shouting back” helps solve a conflict. (a) True (b) False
16. 16.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
17. 17.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
18. 18.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
19. 19.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
20. 20.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
21. 21.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) spreading gossip (d) walking off in anger
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
23. 23.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) spreading gossip (d) using a calm voice
24. 24.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
25. 25.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
26. 26.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
27. 27.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) finding a middle way (d) shouting back
28. 28.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
29. 29.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) finding a middle way (d) bringing up old fights
30. 30.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
31. 31.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
32. 32.🔍 Which is the odd one out? (a) focusing on the problem (b) name-calling (c) walking off in anger (d) bringing up old fights
33. 33.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
34. 34.Which of these helps solve a conflict? (a) walking off in anger (b) using a calm voice (c) spreading gossip (d) name-calling
35. 35.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
36. 36.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 3 (d) step 4
37. 37.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
38. 38.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
39. 39.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
40. 40.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) spreading gossip (d) shouting back

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