Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 79 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) listening without blame (d) shouting back
2. 2.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) taking sides at once (d) finding a middle way
4. 4.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
5. 5.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
6. 6.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
7. 7.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 3 (d) step 2
8. 8.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) taking sides at once (d) finding a middle way
9. 9.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
10. 10.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
11. 11.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
12. 12.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
13. 13.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
14. 14.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
15. 15.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
16. 16.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
17. 17.True or false: “name-calling” makes a conflict worse. (a) False (b) True
18. 18.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
19. 19.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 2 (d) step 4
20. 20.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 4 (d) step 1
21. 21.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) apologising sincerely (d) name-calling
22. 22.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) using a calm voice (d) bringing up old fights
23. 23.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
24. 24.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
25. 25.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
26. 26.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 2 (d) step 4
27. 27.Which of these helps solve a conflict? (a) saying “I feel…” (b) name-calling (c) shouting back (d) walking off in anger
28. 28.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) apologising sincerely (d) using a calm voice
29. 29.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
30. 30.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
31. 31.Which of these helps solve a conflict? (a) shouting back (b) listening without blame (c) taking sides at once (d) name-calling
32. 32.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
33. 33.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
34. 34.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
35. 35.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) walking off in anger (d) listening without blame
37. 37.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
38. 38.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
40. 40.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) apologising sincerely (d) name-calling

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