Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 781 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
3. 3.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
4. 4.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
5. 5.Which of these makes a conflict worse? (a) bringing up old fights (b) using a calm voice (c) focusing on the problem (d) apologising sincerely
6. 6.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 2 (d) step 1
7. 7.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 4 (d) step 2
8. 8.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 3 (d) step 4
9. 9.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
10. 10.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
11. 11.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
12. 12.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) walking off in anger (d) apologising sincerely
13. 13.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) name-calling (d) using a calm voice
14. 14.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
15. 15.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
16. 16.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) spreading gossip (d) using a calm voice
17. 17.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
18. 18.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
19. 19.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
20. 20.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
21. 21.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
22. 22.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
23. 23.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
24. 24.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 3 (d) step 2
25. 25.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) bringing up old fights (d) saying “I feel…”
26. 26.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
27. 27.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
28. 28.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) name-calling (d) walking off in anger
29. 29.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
30. 30.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
31. 31.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) taking sides at once (d) listening without blame
32. 32.True or false: “name-calling” helps solve a conflict. (a) False (b) True
33. 33.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) spreading gossip (d) using a calm voice
34. 34.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
35. 35.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 2 (d) step 1
36. 36.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 4 (d) step 3
37. 37.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) listening without blame (d) name-calling
38. 38.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
39. 39.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes

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