Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 782 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
2. 2.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
3. 3.🔍 Which is the odd one out? (a) bringing up old fights (b) apologising sincerely (c) finding a middle way (d) focusing on the problem
4. 4.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
5. 5.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 1 (d) step 4
6. 6.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
7. 7.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) shouting back (d) taking sides at once
8. 8.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
9. 9.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) using a calm voice (d) name-calling
10. 10.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
11. 11.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 2 (d) step 1
12. 12.True or false: “shouting back” helps solve a conflict. (a) True (b) False
13. 13.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
14. 14.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
15. 15.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
16. 16.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
17. 17.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
18. 18.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) listening without blame (d) finding a middle way
20. 20.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with silence (d) with an agreed plan
21. 21.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
22. 22.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 4 (d) step 3
23. 23.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) shouting back (d) listening without blame
24. 24.Which of these helps solve a conflict? (a) saying “I feel…” (b) shouting back (c) spreading gossip (d) name-calling
25. 25.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
26. 26.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
27. 27.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
28. 28.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
29. 29.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
32. 32.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
33. 33.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
34. 34.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) using a calm voice (d) shouting back
35. 35.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
36. 36.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
37. 37.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
38. 38.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 4 (d) step 1
39. 39.Which of these makes a conflict worse? (a) spreading gossip (b) apologising sincerely (c) listening without blame (d) using a calm voice
40. 40.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) shouting back (d) bringing up old fights

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