Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 783 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
2. 2.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 4 (d) step 2
3. 3.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
4. 4.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) taking sides at once (d) apologising sincerely
5. 5.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) focusing on the problem (d) spreading gossip
6. 6.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
7. 7.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 4 (d) step 3
8. 8.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) shouting back (d) listening without blame
9. 9.Which of these makes a conflict worse? (a) apologising sincerely (b) taking sides at once (c) using a calm voice (d) saying “I feel…”
10. 10.True or false: “name-calling” makes a conflict worse. (a) False (b) True
11. 11.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 2 (d) step 1
12. 12.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
13. 13.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
14. 14.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes
15. 15.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
16. 16.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
17. 17.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
18. 18.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
19. 19.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
20. 20.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
21. 21.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
22. 22.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
23. 23.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
24. 24.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
25. 25.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 3 (d) step 2
26. 26.Which of these helps solve a conflict? (a) using a calm voice (b) name-calling (c) spreading gossip (d) taking sides at once
27. 27.Which of these makes a conflict worse? (a) saying “I feel…” (b) bringing up old fights (c) apologising sincerely (d) using a calm voice
28. 28.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
29. 29.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
30. 30.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) taking sides at once (d) bringing up old fights
31. 31.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
32. 32.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) bringing up old fights (d) shouting back
34. 34.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
35. 35.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 4 (d) step 2
36. 36.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
37. 37.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
39. 39.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
40. 40.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) spreading gossip (d) saying “I feel…”

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