Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 785 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
2. 2.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
3. 3.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
4. 4.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
5. 5.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
6. 6.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
7. 7.Which of these makes a conflict worse? (a) taking sides at once (b) using a calm voice (c) focusing on the problem (d) finding a middle way
8. 8.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
9. 9.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) the leader picks alone (d) use the louder one’s
10. 10.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
11. 11.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
12. 12.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
13. 13.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
14. 14.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
15. 15.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
16. 16.Which of these makes a conflict worse? (a) apologising sincerely (b) name-calling (c) using a calm voice (d) listening without blame
17. 17.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
18. 18.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) taking sides at once (d) finding a middle way
19. 19.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
20. 20.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
21. 21.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
22. 22.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) using a calm voice (d) listening without blame
24. 24.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with a winner and loser (d) with silence
25. 25.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) using a calm voice (d) taking sides at once
26. 26.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) shouting back (d) using a calm voice
28. 28.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 2 (d) step 1
29. 29.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 2 (d) step 3
30. 30.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
31. 31.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
32. 32.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) finding a middle way (d) shouting back
33. 33.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
34. 34.🔍 Which is the odd one out? (a) listening without blame (b) bringing up old fights (c) taking sides at once (d) walking off in anger
35. 35.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 4 (d) step 2
36. 36.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) apologising sincerely (d) bringing up old fights
37. 37.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
38. 38.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) listening without blame (d) walking off in anger
39. 39.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
40. 40.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it

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